Data Protection for mamk24 Players

1. Information We Collect

mamk24 collects personal information from you in several situations, including when registering an account, making a deposit or withdrawal, contacting the customer support team, or during normal activity on our platform. Categories of data we may collect include:

• Personal Identification: Full name, date of birth, identification card number (MyKad) or passport, nationality.
• Contact Information: Email address, mobile phone number, mailing address.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX and DuitNow purposes, deposit and withdrawal transaction details.
• Technical Information: IP address, device type, operating system, web browser, login session data and activity logs.
• Usage Information: Game records, betting history, game preferences and platform usage patterns.

For users who use cryptocurrency (USDT, BTC, ETH) as a deposit or withdrawal method, we may retain records of the digital wallet addresses associated with those transactions.

We do not collect sensitive information such as biometric data or health information without your explicit consent, except where required by applicable law or licensing requirements.

2. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. mamk24 uses your personal data for the following purposes:

• Account Management: Creating, verifying and maintaining your user account so that it remains secure and functions correctly.
• Identity Verification (KYC): Meeting international licensing requirements by verifying the identity of players to prevent fraud, money laundering and access by underage individuals.
• Transaction Processing: Facilitating deposit and withdrawal processes through your chosen method accurately and securely.
• Customer Support: Answering enquiries, resolving complaints and providing technical assistance via live chat and our support email, which operates 24/7.
• Platform Security: Detecting and preventing fraudulent activity, account misuse and unauthorised access.
• Service Improvement: Analysing usage patterns in aggregate to improve the user experience and our game offerings.
• Important Communications: Sending account-related notifications, policy updates and important technical information.
• Legal Compliance: Fulfilling legal obligations, court orders or requests from legitimate authorities.

3. Data Sharing and Disclosure

mamk24 does not sell players' personal information to any party. However, there are limited situations where we may share data with certain parties:

• Service Providers: Third parties that help us operate the platform, such as payment service providers, game software providers and technical infrastructure providers. All such parties are bound by strict confidentiality agreements.
• Relevant Authorities: Licensing bodies or law enforcement agencies where required by applicable law or a valid court order.
• Fraud Prevention: Recognised identity verification or fraud prevention agencies for the purpose of ensuring transaction security.

In all cases of data sharing, mamk24 ensures that the receiving party complies with data protection standards equivalent to those we apply ourselves.

4. Data Retention Period

mamk24 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable licensing and legal obligations.

Generally, account and transaction records will be retained for the period set by our international licensing body after account closure. After that period, data will be securely deleted or anonymised.

If you request account closure, we will process the request within a reasonable time, subject to the resolution of any outstanding transactions and mandatory record-keeping requirements.

5. Data Security

We apply appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all communication between your browser and mamk24 servers.
• Data encryption at rest for sensitive financial and personal identification information.
• Strict internal access controls — only authorised staff may access players' personal data.
• Continuous monitoring for suspicious activity and unauthorised access attempts.
• Regular security audits by independent parties to assess and strengthen our systems.

While we take reasonable precautions, no system can be guaranteed fully secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6. Cookies and Similar Technologies

The mamk24 website uses cookies and similar tracking technologies to provide a better experience for users. There are several types of cookies we use:

• Necessary Cookies: Required for basic website functions, such as login sessions and security verification. These cookies cannot be disabled.
• Preference Cookies: Store your choices such as preferred language and display settings.
• Analytics Cookies: Help us understand how users interact with our platform in aggregate and without individual identification, for improvement purposes.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mamk24 platform.

7. Your Rights as a User

As a mamk24 platform user, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request a correction if any information is inaccurate or incomplete.
• Right of Erasure: Request the deletion of your personal data under certain circumstances, subject to our legal obligations.
• Right to Restrict Processing: Request that we limit the way we process your data under certain circumstances.
• Right to Object: Object to the processing of your data for specific purposes, including marketing communications.
• Right to Data Portability: Receive a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.

8. Changes to This Policy

mamk24 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

Any material changes will be communicated to you via email notification to the address registered on your account, or through a clear notice on the mamk24 website before those changes take effect.

Continued use of the mamk24 platform after the date any changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal data, please contact our team:

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the mamk24 website
• Service Language: Malay and English

We are committed to responding within a reasonable timeframe and addressing every enquiry carefully and professionally.